Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How long will it take for my order to ship?
Standard processing typically takes 2-3 business days. Once shipped, domestic orders usually arrive within 5-7 business days, while international shipping varies by destination.
What is your return policy for apparel?
We accept returns on unworn, unwashed items in original packaging within 30 days of delivery. Please note that certain limited-edition items may be final sale.
How do I know which size to order?
Each product page includes a detailed size chart. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your location and the weight of your order.
How should I care for my Critical Role clothing?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low, or hanging to dry.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.